Southern Trust Home Services, Inc
  • Roanoke, VA, USA
  • $10-$12
  • Hourly
  • Part Time

100% company paid Medical (with $0 deductible), dental, vision, life insurance, and a 401(k) plan with up to 5% match.


Southern Trust Home Services in Roanoke, VA is seeking a CSR / Client Concierge to join our office team starting out part-time and eventually growing to full-time. This customer service representative position helps guarantee customer satisfaction by calling clients after services are complete to ensure that their needs are met. The typical flexible part-time hours are 1pm-8pm, Monday-Friday with occasional Saturdays. If you would like to work in a friendly and supportive office environment where you can grow professionally? If so, read on!

Our Client Concierge earns a competitive wage of $10-$12/hour, depending on experience. We also offer this CSR position solid benefits including 100% company paid medical (with $0 deductible), dental, vision, life insurance, and a 401(k) plan with up to 5% match. Plus, we have generous paid time off (PTO) which includes paid holidays, paid vacation, paid sick days, and paid birthdays after reaching full-time status! If this sounds like the opportunity you've been looking for, apply today!

 

ABOUT SOUTHERN TRUST HOME SERVICES

For over 25 years now, our family-owned and operated company has proudly delivered top-notch solutions for our customers' electric, plumbing, and HVAC needs. As a result, we are the trusted, go-to choice in thousands of Roanoke homes. Our experts are up to date and current on all the latest techniques, methods, and technologies in order to provide fast, reliable services. No matter what time it is, our work begins immediately with the goal of making a client's home better than it was before!

We employ only the very best and all of our team members receive on-going training to ensure they stay up to date with the latest systems, technologies, and methods. In addition to competitive pay and benefits, we offer a work/life balance like no other and unlimited potential within the company! We also do mandatory drug and background checks along with random drug tests.

 

A DAY IN THE LIFE OF A CLIENT CONCIERGE

In this unique customer service representative role, you enjoy building strong relationships with our clients over the phone. After services are completed, you quickly follow up to ensure that our customers are happy with the work that was done and that warranties have been properly handled. You also cheerfully answer any questions our customers may have. Using your excellent communication skills and attention to detail, you are able to ensure that their needs are met. Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us.

 

CLIENT CONCIERGE QUALIFICATIONS

  • Professional phone experience
  • Customer service representative experience

Experience in the home services industry is a huge plus! Are you detail-oriented and able to keep track of multiple tasks at a time? Do you have excellent communication skills? Are you patient and empathetic? Do you enjoy talking on the phone and understand good phone etiquette? Are you efficient and good at prioritizing? Do you have a positive, can-do attitude? Would you enjoy working in a fast-paced office environment? If so, you may be perfect for this part-time CSR position.

 

ARE YOU READY TO JOIN OUR CSR OFFICE TEAM?

If you feel that you would be right for this part-time customer service representative position, fill out our initial 3-minute, mobile-friendly application today!

 

Location: 24018

Southern Trust Home Services, Inc
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